Frequently asked questions
A few helpful answers before you shop.
How do I place an order?
Choose a product, select any available options and quantity, then add it to your cart. Review your items and continue to checkout.
Where can I find ingredients and product information?
Check the product page and packaging for ingredients, preparation instructions and storage guidance. If anything is unclear, contact us before ordering.
How can I check delivery options and charges?
Enter your delivery address at checkout to see the available options and charges. Contact us if you need delivery information before placing your order.
What should I do if my order arrives damaged or incorrect?
Contact us with your order number and details of the issue. Include photos where relevant so we can review what happened and advise you on the next steps.
Can I change or cancel an order?
Contact us as soon as possible with your order number and request. We will check whether a change or cancellation is still possible.
What if a product is sold out?
Please contact us about availability, or explore the collection for other products.